We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us at [email protected]. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the venue website.

Availability and type of accessible seating tickets will vary based on Pennsylvania Convention Center availability. If you would like to inquire about Accessible Seating as part of the Travel Package, please reach out to us at [email protected] immediately after purchase. We will go over all available options. Be sure to include the purchaser’s name, Travel Package type, order number, and specific accessibility request if your email.

If you need to request ADA Accommodations for your hotel reservation OR experience at HiJinx, please reach out to [email protected] with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

# OF TICKETS IN ORDER –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA Requests will be processed in the order they are received and dependent on availability.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by emailing us at [email protected]. We would be happy to assist you!

All HiJinx Travel Packages must be purchased online. Packages will go on sale Wednesday, August 28 @ 12pm ET. After you click “purchase” next to your desired package, you will be directed to our ticketing partner to make and finalize your order.

Both the total package price and the price per person are listed on our website, and neither including taxes or fees. Please note – if you are purchasing a Travel Package before September 27th, 2024, you will have the option to either pay in full or opt-in to a payment plan. If you opt into the payment plan, the price you’ll pay at checkout is only 60% of the package cost. See more details about the payment plan option below.

All Travel Packages include one room for two or four guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on September 27th, 2024. If you purchase after September 27th, 2024, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

If you purchase prior to September 27th, 2024 and are on the payment plan but decide you’d like to make the second payment prior to the September 27th, 2024 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

Yes! All Travel Packages include 2 or 4 tickets to both nights of HiJinx, a 2-night hotel stay for 2 or 4 people, complimentary breakfast at the hotel each morning, one HiJinx care package per room, and 2 or 4 HiJinx event posters.

• Access to VIP exclusive viewing deck
• Access to VIP exclusive pit in front of the HiJinx Stage
• Access to VIP exclusive bar area
• Access to VIP exclusive restrooms & water station
• Access to VIP Lounge
• Early entry dedicated VIP entry lanes
• One (1) complimentary locker
• One (1) exclusive HiJinx merchandise item
• One (1) limited edition HiJinx water bottle
• One (1) VIP laminate
• Onsite event concierge

• Access to priority entry lanes
• One (1) complimentary locker
•  One (1) GA+ wristband

All tickets for Hijinx Music Festival are General Admission (GA) standing tickets!

Yes! You have tickets for each show night included in your Travel Package.

All tickets for the HiJinx will be digital. In the weeks leading to the event, you will receive an email from Ticketmaster where you can claim your tickets to the show. Please note, you will need to click into this email and add your tickets to your Ticketmaster account, digital wallet OR print prior to getting to the show.  You will be required to use the same email address used to purchase your Travel Package to access your tickets in Ticketmaster. If you experience any issues accessing your tickets there will be friendly and knowledgeable 100x Staff at each hotel on check-in day to assist with any questions.

If you need additional ticketing assistance before you arrive, please email [email protected]. 

More information and further instructions including regarding your hotel check-in location and schedule along with how you will receive your travel package gifts will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at your hotel on the same day of your hotel check-in and must be received then!  We will send instructions of how you will receive your merchandise 5-7 days before the event.

Please note we cannot ship merchandise before or after the event.

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, email us immediately at [email protected] and we will assess what we can do to help.

100x abides by the hotel’s standard hotel policy, viewable here. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel website.

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue. See the distance of each hotel from the venue here.

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

We kindly request that you wait to reach out to your respective hotel with any specific requests until approximately 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can email us at [email protected] with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by November 25.

Any Travel Package request must be submitted to 100x via email by November 25. 

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package in order to update the will call name. Please email us at [email protected] and confirm your order details including the email used for purchase, order number, and package type along with the new ticket holder’s name, email address and phone number in order for our team to update the reservation. Once you have notified us by November 25, the new package holder will be able to check in to their hotel room, pick up their event merchandise at the hotel, and claim the concert tickets associated with their Travel Package! 

If concert tickets are already in your Ticketmaster account, you will be responsible for ensuring those tickets are transferred over to the new package holder. Please find more details on how to transfer tickets via mobile and desktop on Ticketmaster’s website.

Please note: Travel Package transfers include the entire package (hotel stay, merchandise and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

All hotel related requests can be sent directly to 100x at [email protected].

All requests must be submitted to 100x by November 25.

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.